TERMS AND CONDITIONS OF USE
All bookings are subject to our terms and conditions
The World Of Rubbish Removal staff reserve the right to work safely and will stop work should they feel any conditions may put the public, customer or staff at any risk.
If any of our staff spot or suspect Asbestos they are required to leave the site immediately in line with HSE guidelines. Needles and any other hazardous / toxic substances can also result in immediate vacation of a site or premises
Although very rare, we occasionally find that items are too large or heavy to be removed by our 2 man team. In this case we would re-book if we couldn't get another 2 man team on-site quickly
Jobs requiring multiple loads are done on a load by load basis and we reserve the right to cease collections at any point and charge for the amount of waste collected.
We cannot collect Gas Canisters, paint, Cleaning liquids, Acids, Pool Chemicals and any item classed as Dangerous Goods (i.e. Flammable liquids or gases, corrosive liquids, oxidisers etc).
PaymentOnce The World Of Rubbish Removal have arrived at the premises and a price for the rubbish removal is agreed, the customer is required to make payment in full on completion of the collection. Telephone/E-mail estimates cannot be guaranteed until an The World Of Rubbish Removal staff member has viewed the rubbish on site.
Payments can be made by Cash. At present we are unable to process card payments. Our staff do not carry change but will do their best to accommodate if the customer has no change.
If you are a commercial organisation and would prefer to be invoiced, please e-mail to enquire about setting up a business account. Please note, until your application has been approved we will require payment on completion of your collection.
CancellationWe do not charge for cancellations made at least one business day before the start of the scheduled arrival window. To cancel please contact us by phone or e-mail. For collections cancelled less than one business day before the start of the arrival window a £20 fee will be charged (which will be credited against any subsequent collection). This contributes towards the costs we incur with late cancellations.
Parking charges, Congestion Charge and Saturday Collection SupplementParking costs (such as pay and display or meter charges) incurred on your collection will be added to your bill unless you pay for them directly.
Where parking is particularly difficult and requires us to park illegally in order to complete the job, your truck team will raise this issue with you before starting work. In such circumstances, any fines incurred will unfortunately have to be added to your bill.
For collection addresses within the London Congestion Charge zone we add £3 to your bill. This contributes to the additional expense we incur making a collection from that area.
For Saturday collections we charge a £10 supplement.